Sub-processors
Last updated: 8 October 2026
Forensik Labs Pty Ltd (ABN to be confirmed), trading as Forensik
1. Who handles customer data for us
These providers process customer data on Forensik’s behalf. Each gets only what it needs for the purpose shown. We will update this page before adding or replacing one, and email customers about the change.
| Provider | Purpose | Data | Location | When used |
|---|---|---|---|---|
| Hosting and database provider (to be confirmed) | Runs the app and stores its database and backups | All customer data held in the app | To be confirmed | Always |
| Stripe | Subscription billing, payment processing and tax invoices | Billing contact, business name and address, ABN, plan and usage counts; card details go to Stripe directly and never to us | United States and Australia | Paid plans |
| Anthropic | AI features: reading PDF rate cards, suggesting column mappings, reading carrier replies and writing summaries | Rate cards, column headings and samples, carrier reply text; receiver names, phone numbers, email and street addresses are removed before sending | United States | Only for organisations that switch an AI feature on in Settings |
| Resend | Sends account, invitation, alert and waitlist emails | Recipient name and email address, and the email content | United States | Always |
| Sentry | Error monitoring, so we can find and fix faults | Error reports: the page or request that failed, browser and device details, IP address and the signed-in user id | United States | When error monitoring is switched on |
2. Services you connect
Stores (Shopify, WooCommerce, Magento) and carriers you connect are not our sub-processors: you choose them and your own agreement with them applies. We exchange with them only the data the connection needs.
3. Our public website
With your consent only, our public website uses Google Analytics, Meta (Facebook and Instagram), LinkedIn, Google Ads. They do not receive customer data from the app. See our Cookie Notice.
4. Questions
Email (contact email to be confirmed).