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Email not verified

Why some actions in Forensik ask you to verify your email address before they run, and what to do when a verification link does not work.

When you create an account, Forensik emails you a link to confirm your email address. You can sign in and use Forensik before you verify. A banner at the top of every page reminds you until you do.

Until your email is verified, a few actions that reach outside Forensik are refused: connecting a store, sending a recovery claim, inviting your team and exporting your data.

Verify your email first

Verify your email address first. Use the link we emailed you, or ask for a new one from the banner.

Cause. You tried one of the actions above, and your email address is not verified yet. The verification link has not been opened, or it expired before you used it.

Fix.

  1. Find the verification email from Forensik and open the link. It works for 24 hours.
  2. If you cannot find it, or it is older than 24 hours, click Send a new link in the yellow banner at the top of the page.
  3. Open the newest email and click the link. You see "Email verified".
  4. Sign in again if asked, then try the action again.

Check your spam or junk folder if the email does not arrive within a few minutes. If you joined through an invitation, your email was verified when you accepted it.

When to contact support. If new links never arrive, or the banner stays after you have verified. Use Contact support and give the email address on your account.

This verification link is invalid or has expired.

Cause. One of these:

  • The link is more than 24 hours old.
  • The link was already used. Each link works once.
  • A newer link was sent. Asking for a new link cancels the earlier ones, so only the newest email works.
  • The link was not copied in full, for example when an email program split it across two lines.

Fix. On the page that shows this message, enter your email address and click Resend verification link, or click Send a new link in the banner once you are signed in. Then open the link in the newest email, within 24 hours. If your email is already verified, the banner has gone and there is nothing more to do.

New links are limited to a few an hour for each email address. If one does not arrive straight away, wait a few minutes before asking again.

When to contact support. If the newest link still says it is not valid. Tell us roughly when you asked for it.

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