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Guides for every part of Forensik, and what to do when something goes wrong.

Getting started

Sign up, verify your email and work through the setup checklist, then learn what your dashboard, consignments and rollups show.

Connect Shopify, WooCommerce or Magento to Forensik, sync orders, link SKUs and price checkout from your own rate cards.

Add carriers to Forensik, import and approve rate cards and fuel levies, and read a rate card document into a draft to check.

Set markups by category, SKU and postcode, switch on free freight, add SKUs and cartons, and test a quote before going live.

Import carrier invoices, see how lines match to consignments, work the freight audit exception queue and set overcharge alerts.

Claim overcharges back from carriers with Recoveries: what can be claimed, how to lodge a claim and how to track each credit.

Plans and limits, the free trial, audited consignments and overage, payments and invoices, and how to change or cancel a plan.

Users and roles, organisation settings, passwords and sign-in, the staff access log, and how to export or delete your data.

What each error message in Forensik means, how to fix it yourself and when to contact support, from sign-in to checkout rates.