Export or delete your organisation's data

Both controls are in the Account card at the bottom of Settings. Only owners (Master Admins) see it.

Export all your data

1. Open Settings and scroll to Account.
2. Under Export all your data, click Email me an export.

Forensik builds a zip file with one CSV file per table: everything it holds for your organisation. Passwords, keys and store credentials are never included. The download link is emailed to you and works for 72 hours.

The card then lists your recent exports: when each was made, the number of tables and rows, its size, when the link expires and how many times it was downloaded.

You need a verified email address to export, and you can make one export every 15 minutes.

Delete this organisation

Deletion is not immediate. It happens 14 days after you ask, and any Master Admin can cancel it until then.

1. Open Settings and scroll to Account.
2. Under Delete this organisation, type the organisation's name exactly as shown.
3. Enter your password.
4. Click Delete in 14 days.

Every Master Admin is emailed, and your subscription is set not to renew. A banner on every page shows the deletion date. Until that date everything works as normal.

Export your data first if you need it. After the 14 days:

• members, invitations, store connections, checkout keys and personal data are deleted for good, and the subscription is cancelled
• people who belong to no other organisation have their login anonymised
• billing records the law requires are kept
• the freight ledger is kept as written, because it is append-only, with customer names removed and a note that the organisation was deleted

Cancel a deletion

Any Master Admin can cancel during the 14 days. Open Settings, go to Account (or click Review or cancel in the banner) and click Cancel deletion. Nothing is deleted, every Master Admin is emailed, and the subscription is set to renew again.

If something goes wrong

"An export was made in the last 15 minutes. Use the link in that email, or try again later." You can make one export every 15 minutes. Use the link from the last email, or wait and try again.

"This download link is not valid." The link was not copied in full, or it belongs to an export that no longer exists. Open the link straight from the email, or ask for a new export.

"This download link has expired. An owner can ask for a new export in Settings." Links work for 72 hours. A Master Admin can make a new export.

"Verify your email address first." Exports need a verified email. Use the link in the verification email, or ask for a new one from the banner. See Email not verified.

"Type the organisation name exactly as shown to confirm." The name you typed does not match. Copy it from the box label. Upper and lower case do not matter.

"That password is not right." Enter the password you sign in with. If you have forgotten it, reset it first.

"Deletion is already scheduled." A deletion date is already set. The card shows it, with Cancel deletion.

"No deletion is scheduled." There is nothing to cancel. Someone may have cancelled it already. Refresh the page.

If you are not a Master Admin, you see "Only an owner (Master Admin) can do this." Ask a Master Admin in your organisation.