Invitation and user problems

Invitations are sent from the Users page by a Master Admin. Each link works once and expires after 7 days. See Users and roles.

Invitation expired or used

This invitation has expired. Ask for a new one.

Cause. The link is more than 7 days old, it was already used, the invitation was withdrawn, or the organisation is no longer active. You may instead see "This invitation has already been used.", "This invitation has been withdrawn." or "This organisation is no longer active."

Fix. If you already accepted, sign in with your account instead. Otherwise ask the person who invited you to click Resend on the Users page. That sends a new link valid for 7 days.

When to contact support. If the organisation is no longer active and you think it should be.

Invitation link not valid

This invitation link is not valid.

Cause. The link does not match any invitation. It may have been cut short when copied, or it was replaced: resending an invitation, or inviting the same email again, makes the old link stop working.

Fix. Open the link straight from the newest invitation email. If that fails, ask for the invitation to be resent.

When to contact support. If a freshly resent link still says it is not valid.

Already a member

This person is already a member of your organisation.

Cause. The email address already belongs to an active member. When accepting, you may see "You are already a member of this organisation."

Fix. Nothing to do: sign in and choose the organisation. To change their access, change their role on Users instead of inviting them again.

When to contact support. If you cannot see the organisation after signing in.

Wrong password

That password does not match the existing account for this email.

Cause. The invited email already has a Forensik account, so accepting asks for that account's password.

Fix. Enter the password you use to sign in to Forensik. If you have forgotten it, reset it with Forgot password? on the sign-in page, then open the invitation link again.

When to contact support. If a reset does not help.

Account disabled

This account is disabled.

Cause. The account for this email has been disabled, so it cannot join an organisation.

Fix. Contact support. The person who invited you cannot fix this.

When to contact support. Straight away, from Contact support, which works without signing in.

Details required

Enter your name, a password and accept the terms.

Cause. You are new to Forensik, so accepting creates your account. Your first name, last name, a password and agreement to the terms are all needed.

Fix. Fill in every field, tick the terms box and accept again.

When to contact support. If the form keeps refusing complete details.

Last Master Admin

Cannot remove the last Master Admin. Assign another Master Admin first.

Cause. Every organisation must keep at least one active Master Admin, and you tried to demote or deactivate the only one.

Fix. On Users, change another member's role to Master Admin first, then make the change. You also cannot deactivate yourself.

When to contact support. If your only Master Admin has left and nobody can manage users.